Terms and Conditions

Welcome to Groom Doggy. By booking our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.

1.  Services Provided: We will provide pet grooming services for dogs and cats as detailed under Online Bookings on our website. The specifics of each service package are also described on our service page.

2.  Appointments and Cancellations: Appointments must be scheduled in advance through our website. Cancellations must be made at least 24 hours before the scheduled time, or any deposit paid will be forfeited. Deposits for rescheduled appointments may be transferred to the new appointment date, at our discretion.

3.  Payment: Full payment is due at the time services are rendered. We accept cash, credit, and debit card payments.

4. Liability: While every care will be taken for the safety and well-being of your pet, Groom Doggy and its employees will not be liable for any pre-existing conditions and problems found during grooming. Any such conditions will be reported to the owner immediately.

5.  Pet Health and Behavior: Owners must complete a questionnaire at the time of online booking to inform Groom Doggy of any health issues, allergies, sensitivities, or aggressive behavior. Pets must be up-to-date on all vaccinations.

6. Right to Refuse Service: We reserve the right to refuse service to any pet that may pose a threat to the health and safety of our staff or other animals.

7.  Photos and Privacy: We may take photographs of your pet for our records and promotional purposes, unless explicitly refused by you. Personal information provided through our website will be handled with the utmost care and privacy in accordance with applicable data protection laws.

8. Satisfaction Guarantee:  At Groom Doggy, we strive to ensure every pet's grooming meets your expectations and our high standards. If you are dissatisfied with your pet's grooming results, please inform us within 24 hours of the service. We are committed to rectifying any issues and may offer a corrective grooming session at no additional cost, depending on the situation.

To address a concern:

1. Contact us immediately with a detailed description of your concern at hello@GroomDoggy.com.au
2. Provide a photo if applicable.
3. Schedule a consultation, if necessary, to discuss possible solutions.

We value your feedback and aim to resolve all concerns to maintain quality and satisfaction.

9. Matting Policy: We prioritize the health and comfort of your pet. Severely matted fur can cause pain and skin issues for pets and may require us to take measures such as cutting the fur short to remove the mats.

What You Need to Know:

1. Assessment: Each pet with matted fur will be assessed individually. We will discuss the condition of the fur and possible grooming options with you before proceeding.
2. Consent: Grooming a matted pet may involve shaving the hair very short, and in doing so, there is a risk of nicks, cuts, or abrasions due to the matting. By agreeing to a grooming session for a matted pet, you acknowledge and accept these risks.
3. Comfort Over Cosmetics: When matting is severe, the required grooming technique might not allow for the desired styling initially hoped for. Our primary concern will be the health and comfort of your pet.
4. Additional Charges: De-matting a pet requires extra time and care, resulting in additional charges. These charges are applied at a rate of $45 for each half-hour increment, or any portion thereof, that exceeds the initially booked grooming session. 

Follow-Up Care: After grooming a matted pet, we will provide recommendations for at-home care to prevent future matting and ensure your pet’s coat remains healthy and manageable.

Welcome to Groom Doggy's Online Store. These terms and conditions govern your use of our website and the purchase of products.

1. Products: All products listed on our website are subject to availability. We strive to display as accurately as possible the colors and images of our products.

2. Orders: By placing an order on our website, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

3. Payments and Prices: Prices for our products are subject to change without notice. We accept payment through major credit cards, debit cards, and other online payment methods as specified.

4. Shipping and Delivery: Products will be shipped according to the delivery method chosen during checkout. We are not responsible for delays outside our control.

5.  Returns and Refunds: Items can be returned within 14 days of receipt for a full refund if they are in their original, as-new condition. We do not offer exchanges. Customers are responsible for the cost of return shipping.  See below for our Return and Refund Policy.

7. Intellectual Property: The content on this website, including text, graphics, logos, and images, is the property of Groom Doggy and is protected by copyright and other intellectual property laws.